Fixed-term cancellation policy
If your booking has a fixed start & end time then it’s covered by the fixed-term policy.We have three types of refund following a cancellation by the driver:
- A refund to your original payment method
- A refund to your JustPark Wallet
- No refund
Refund to your original payment method*
- Cancelled more than 21 days before booking starts
- Or booking value is greater than £50 AND cancelled more than 24hrs before booking starts
This will take up to 10 business days to reach your account
For this refund type, the transaction fee is non refundable.
Refund to your JustPark Wallet
- Cancelled more than 24 hrs but less than 21 days before the booking starts AND booking value is less than £50
- Refunds to your Wallet will be instant and can be used to make a new booking right away
For this refund type, the transaction fee is added back to your JustPark Wallet, to be deducted on the next successful transaction.
No refund
If you cancel less than 24hrs before your booking starts your booking becomes non-refundable
Additional information
In cases where the booking is cancelled by the space owner or JustPark, a full refund will be made to your original payment method*, including the transaction fee.
* If your original payment method was the JustPark Wallet, funds will be returned there, if it was a split payment between Wallet and card payment, the funds will be returned as part Wallet, part card.
For payments made on the spot in car parks, we operate a no refund policy as the parking session is already underway once you have paid.
If you feel you have been charged unfairly, please contact help@justpark.com with the location ID or call our Customer Support team with the location ID, your vehicle registration, the amount you paid and details of the circumstances.
If you cancel a booking which includes EV Charging
You won’t be charged the EV Charging fee if you cancel your booking before it’s due to start.
If you experience problems with your charger or can’t access it
You won’t be charged the EV Charging fee if you get in touch with our Customer Support team whilst your booking is ongoing or due to start.
If you fail to notify Customer Support of any charger malfunction whilst the booking is ongoing or due to start, you might be eligible for a parking promo code based on circumstances, at the discretion of our Customer Support team.
You may be required to show proof of the charger malfunctioning, such as a photograph.
